Scope & Definitions
Our AML program applies to all services: mobile top-ups, data packages, gift cards, and virtual numbers. We use a risk-based approach aligned with global AML standards.
Customer
The account holder using our services. We may identify the beneficial owner if acting on behalf of an entity.
KYC / CDD
Know-Your-Customer (KYC) and Customer Due Diligence (CDD) include verifying identity and assessing risk.
EDD
Enhanced Due Diligence for higher-risk customers, transactions, geographies, or products.
Sanctions & PEP
Screening against sanctions lists and identifying Politically Exposed Persons.
STR/SAR
Suspicious Transaction/Activity Reports filed with competent authorities when required.
Risk-Based
Controls and limits adapt to product, region, and customer risk.
Customer Due Diligence & Verification Levels
We apply tiered verification levels. Limits below are examples; your live limits appear in your account and may change based on risk.
| Level | Verification | Indicative limits | Notes |
|---|---|---|---|
| Level 0 | Email & phone verified | Up to $300 / month | Monitoring active; some regions/products may require higher levels. |
| Level 1 | Gov. ID + selfie (KYC) | Up to $5,000 / month | Address check may be required for specific markets. |
| Level 2 | EDD: proof of address, source of funds | Higher/custom limits | For PEPs, high-risk geographies, or unusual patterns. |
Documents we may request
- Government-issued photo ID (passport, ID card, or driver’s license)
- Selfie / liveness check
- Proof of address (utility bill, bank statement ≤ 3 months)
- Source of funds (payslip, bank statement, invoice)
Transaction Monitoring
We monitor transactions pre- and post-payment to detect unusual or prohibited activity. Controls may temporarily hold orders for review.
Velocity & Volume
Multiple rapid orders, sudden spikes, or amounts inconsistent with profile.
Geo & IP Signals
High-risk geographies, anonymizers, or mismatched country signals.
Behavioral Patterns
Repeated failures, carding-like behavior, or circular patterns across accounts.
Source of Funds
Funding that appears inconsistent or linked to illicit sources.
Product Risk
Certain brands, numbers, or destinations may require higher scrutiny.
Case Management
Reviews are logged with evidence; outcomes recorded per policy.
Sanctions Screening & PEP Identification
We screen customers against applicable sanctions lists and identify PEP exposure. Matches or potential matches may require EDD or denial of service.
| Sanctions | We do not provide services to sanctioned individuals/entities or for restricted jurisdictions where applicable. |
|---|---|
| PEP | Politically Exposed Persons and close associates require EDD and may face stricter limits. |
| False Positives | If you believe a screening result is incorrect, contact support and provide verification documents. |
Prohibited Use Cases
Using our services for illegal activities is strictly prohibited. Examples include (non-exhaustive):
- Money laundering or layering schemes, mixers/tumblers, or obfuscation tactics
- Terrorist financing or proliferation activities
- Fraud, identity theft, account takeovers, or carding
- Payments for illegal goods/services or stolen data
- Abuse of promotions, referrals, or chargeback fraud
Wallet & Payments Policy
Checkout is wallet-only. Funds must come from lawful sources. We may hold or return funds if suspicious activity is detected.
Funding
You may add funds using approved methods. Third-party funding and pass-through payments are not allowed.
Refunds
Refunds are credited to your wallet only. Cash-outs are not supported.
Holds
We may place temporary holds during reviews or when required by law.
Reporting & Freezing
We file STR/SAR with authorities where required. We may freeze accounts or transactions to comply with legal obligations.
| Freezing | Accounts may be suspended or transactions held while we complete reviews or comply with requests. |
|---|---|
| Evidence | We may request additional documents (ID, address, source of funds) to complete a review. |
| Appeals | You can appeal a decision by replying to the support thread with new evidence. |
Data Retention & Privacy
We retain KYC and transaction records for at least five (5) years from the last transaction or as required by law. We minimize data collection and protect it with appropriate security measures.
Self-Check: Will I Need KYC?
This quick helper gives an indicative result. Final requirements depend on risk and jurisdiction.
AML / KYC FAQ
Compliance Contact
For compliance questions or appeals, open a ticket from your order page or contact our support team.